Shipping, Return and Guarantee Policies
Technical Support:
If you have any questions or need assistance with your product, please contact us directly at info@babyangelbug.com or 1-919-880-5626.
Return Policy:
We want you to be satisfied with your purchase. If for some reason it doesn't meet your needs, we offer a 30-Day refund less original shipping. You will pay the cost of shipping for normal and usual returns (vs. damaged returns). Product(s) must be returned in new and unused condition with the accessories and tag(s) attached for a full refund. After receiving the return within the 30 days from the date you received it, we will inspect your return and reimburse your credit card for the purchase price of the item and sales tax (if applicable). Original shipping cost is not refundable as mentioned above. Please allow up to 15 days for the credit to appear on your credit card statement or for the check to reach you. Please call us at 1-919-880-5626 prior to returning your item(s) for authorization. Items to be exchanged for another item must be clearly indicated. Exchange orders are subject to standard shipping and processing fees. Returns will only be accepted if the product is in new and unused conditions with original tags attached. No exceptions will be made. If you are returning a gift, you will receive a store credit for the value of the returned item minus shipping costs. The credit may be used at any time toward purchases from Baby AngelBug.
Shipping Policy:
All orders are usually shipped with-in 2-4 business days.
We provide shipping via UPS for all physical addresses. We are unable to ship to P.O. Boxes.
When shipping UPS we offer ground (7-10 business days), 3 Day Select* or 2nd Day Air*.
*please call us for additional shipping cost for either of these options.
(NC residents will most likely receive ground shipments within 3-5 business days.)
We are not responsible for UPS delivering products without signature when required.
When provided with an e-mail address, we will e-mail you the tracking number for shipments sent UPS.
All order refusals are subject to a $10.00 refusal fee and excludes original shipping and handling fees.
Product Guarantee:
We stand behind our product(s) and will guarantee them for damages other than those caused by misuse, accidents, normal wear and tear of materials over time and use. All returns will be evaluated and repaired or replaced after evaluation at our discretion. Please see Return Policy for important timelines and contact numbers.
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